Tariffs USA - FAQs

Do I have to pay customs costs or import duties?

All shipments to the US are sent on a DDP (delivered duty paid) basis. This means customs and import duties are covered by us, so the price you see on our site is the final price you pay; no hidden costs, no surprise bills, just great tools delivered straight to your door.

What happens if I get charged duties?

We’re sorry to hear that! As the systems are all very new there may be some hiccups. If you believe you have been charged incorrectly please get in touch with our customer service team on hello@metmocube.com. If you can provide a copy of the invoice you receive we can review this.

Why is the price different?

Because of the new tariff rules for shipments going to the US from the UK, some items have been affected by price changes. While we have absorbed the majority of these costs, some products have been subject to a small price increase.

Will there be shipping delays?

We’ll ship as normal from our UK warehouse using FedEx. There will not be any processing delays from our side, but the shipment may take longer to be assessed by US customs. We have no control over these timings, and recommend you keep an eye on your provided tracking information.

Will my pre-order be affected?

Existing pre-orders will still stand, and will be shipped on a DDP basis. Your pre-order should not be affected by the new rules.

Can I get free shipping?

We offer free shipping on orders over $200! Your order will be sent DDP (delivered duty paid).

How will my order ship?

Your order will ship from our UK warehouse via FedEx on a DDP (delivered duty paid) basis.

If you have any questions feel free to send us a message Hello@metmocube.com