Shipping policy

Telephone numbers may be requested as part of a courier's service. We will provide the courier with a contact telephone number for your order if requested. The couriers are prohibited by law to share or use your contact details for any other purpose than the delivery of your order.

Recalling Parcels

All items shipped by MetMo are subject to the Postal Act 2011. Subject to this Act, we are legally prohibited from interfering with the mail, which includes delaying, attempting to redirect, reroute and/or redeliver items on the recipient's behalf. All redelivery or collection arrangements must be made by the intended recipient.

All items shipped are in transit on working days only (Monday - Friday) with some possible exceptions which vary by courier.

Refunds

Refunds for lost, delayed or damaged post may only be claimed once the period for loss/delay has passed (20 working days for domestic orders, 25 working days for international orders) or when evidence of damage is presented to MetMo.

MetMo are not liable for any delays incurred by customs processes or delays occurring when an order is within the possession of a courier.

Items that are declared as delivered by the postal service or courier used in a customer's order will be considered delivered and MetMo hold no responsibility over the actions of third-party services, such as Royal Mail, in the carrying out of their duties. Refunds will not be given for items declared as delivered though they have not reached their intended recipient.

Orders will be shipped to the address provided by the customer. MetMo are not liable for inaccuracies in customer addresses, or for failed delivery due to incorrect address information. 

Customs/Duties/Taxes for International Customers

Unless otherwise selected by the customer at checkout, we ship to all countries outside of the UK on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. These fees are not collected by MetMo. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather.

MetMo cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. As the customer, you are responsible for paying the duty.

Customs policies vary widely from country to country so we recommend you contact your local customs office for more information.

Order Cancellation

We can not guarantee a cancellation or amendment of an order once it's been placed, though you can send our customer support an email on hello@metmocube.com and we can offer advice. We recommend you carefully check your order details are correct before placing the order.

If you placed a pre-order, we can cancel your order up to 14 days before fulfilment is due to begin. 

If you backed a crowdfunding campaign, we can cancel your order up to 30 days before fulfilment is due to begin. 

Returned by Courier

On some occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund. Redelivery will require postage to be paid by the customer in instances where they were unavailable to receive the item(s) or have provided incorrect shipping information. The postage fee will vary depending on the shipping destination and service used and will be determined via correspondence between MetMo and the customer.