FAQ


Q. Do you ship internationally? 
A. Yes we ship to anywhere in the world. 

Q. How long does shipping take?
A.
 Domestic post has a delivery estimate of 2-3 working days from date of postage. International postage has a delivery estimate of 5-10 working days from date of postage.

Q. I'm an international customer. Who will deliver my parcel?
A.Your domestic postal service will take over from Royal Mail once your parcel has arrived in your country. FedEx will deliver their shipments end-to-end.

Q. Can I track my parcel?
A. Once fulfilled, tracking will be sent to you via email from MetMo.co.uk with a tracking link. You may receive text notifications from Royal Mail if you are a domestic customer. FedEx tracking will also be emailed to you directly if you have selected FedEx as your shipping option.

Q. I have made a mistake and no longer want the product, what do I do?
A. Not a problem, just return the product in its original packaging, in an undamaged working state and we will give you a full refund for the price of the item. Please enclose your original invoice and a note explaining you would like a refund.

Q. Where do I send the product back to?
A. You can return products back to our studio, addressed as:

Mabgate business centre
99 Mabgate 
Leeds
LS9 7DR
UK 



Questions about the Products:
MetMo Cube

Q: What is the Cube made from?
A: The cubes are cut from stainless steel.

Q: How is the Cube made?
A: Electrical Discharge Machining is a method of shaping metal to extreme tolerances and uses an extremely thin wire to cut through solid metals. EDM allows us to make very, very precise shapes, structures and parts to perform very specific tasks where extreme tolerances are required. The interaction of the parts in our cube cannot be replicated using laser cutting, casting or CNC machining. 

Q: Can I clean my Cube?
A: A wipe with a lint-free cloth should help keep the cube in decent order. For anything heavier, a small amount of dish soap and a damp cloth will help remove most dirt and marks. Avoid getting water in the pin chambers as this may impact the operation of the cube. 

Q: How long does it take for the pins to drop?
A: The drop times will vary slightly as each part has been finished by hand to ensure the best fit.

Q: A pin has come out. What do I do?
A: The best way to put a pin back in is to drop the point-end into the slot and rotate the pin slowly until it is lined up with the rest of the hole. It should then
slide in without any trouble and without catching the edge of the slot.

Q: Are the pins lubricated?
A: The pins are pre-lubricated for the best possible performance. Please don’t remove any lubricants you find on the pins: the lubricant is important for the cube to function at its best. You wouldn’t run an engine without any oil after all!

 

MetMo Helico

Q: What is Helico made from?
A:The outside of Helico is C360-grade (H02) brass which is corrosion resistant and will do its best to resist the aggression of oxidisation.

Q: Can I polish Helico?
A: Over time, it may lose its shine but the good news is that it can be brought back to life with ease, simply by using a Brasso-style metal polish. Gently rub the surface until it comes up to a lustre again. The patina is harmless and a natural part of the metal’s characteristic.

Q: How durable is Helico?
A: Though brass is a metal, it is on the softer side so it can be dented if, say, thrown in a tool bag, used to prop up a table or dropped onto a concrete floor, for example.

Q: My Helico spins slowly. What shall I do?
A: Each Helico contains a bearing in order for it to spin. The spinning parts might start off with a slight resistance as they are designed to bed in over a short time of use and will become smoother and more free-running with continuous fiddling.
Avoid adding any lubricants to Helico as these may transfer to your hands during usage and mark other surfaces and materials.

Q: Can I clean my Helico?
A: Avoid submerging Helico in water, particularly salt water. The bearing and aluminium surfaces will thank you for it.A lint-free cloth will help remove a lot of dust and dirt from Helico though you may wish to go deeper than that. A toothbrush will help shift any dirt from within the gear profiles. 

 

MetMo Grip


Q: How does it lock in position?
A: The simple answer is friction. The finer thread on the head portion of the adjustment helix means that any pressure applied to the clamp head will be translated axially, with a wider and more frictious pressure between the two thread planes.

Inversely, the adjuster portion of the auger has a far coarser thread. (Steeper angle) This means more pressure is translated laterally, relieving friction and allowing the adjustment block to "slip" along the auger, turning it and moving the head accordingly.

Q: Will it rust? 
A: The body is made from stainless steel so won't rust and the threaded portion will be coated to prevent corrosion.

Q: How far do the jaws open?
A: 
The jaws open from 0 to 22.5mm (0.885")

 

MetMo Pen


Q: Can I buy pen refills?
A: We've designed this pen to work primarily with standard G2 refills which have a length of 98mm and a barrel diameter of 5.8mm.

Standard Parker type pen refills will work for MetMo Pen and are widely available for purchase.

Q: Will the pens Rust?
A: No. The Pens are made from non-ferrous materials and will not rust. Brass will patina over time and this is completely natural and will give brass Pens a unique aged look.

Q: How dose the double threading work?
A: 
It uses 6 clockwise multi-start threads which means that you machine a thread starting from 0 degrees then index the machine by 45 degrees and machine the exact same thread again. repeat that 6 times.

You then machine the exact same thing again but this time anti-clockwise.
Then you machine 1 x clockwise nut with the same multi-start thread pattern and 1x anti-clockwise version.

Then the magic happens.

Q: Can I clean the Pen?
A: 
Yes. To clean the aluminium Pen, use a little dish soap and warm water to clean the outside of the Pen. Do not immerse the Pen in water or any part of the Pen in water. Remove the ink cartridge prior to cleaning. Make sure the Pen is completely dry before next use. Do not use metal polish on the aluminium pen as this will damage the anodising.

For brass Pens, a brass polish can be used to polish the outer brass components. Do not use a general metal polish as this may be too abrasive for the brass. Do not wet the brass components or submerge them in water as this can cause the development of Verdigris on the brass.

Q: How do I take care of the brass parts?
A:
For brass Pens, a brass polish can be used to polish the outer brass components. Do not use a general metal polish as this may be too abrasive for the brass. Do not wet the brass components or submerge them in water as this can cause the development of Verdigris on the brass.