FAQ and Support
Kickstarter Survey Help
Orders and Shipping
Q. Do you ship internationally?
A. Yes, we ship anywhere in the world.
Q. Will I be charged duties or customs?
A. Any order delivered outside of the UK is subject to import costs from your local authority.
Q. Where do I send the product back to?
A. You can return products back to our studio, addressed as:
Unit 5, Armley Nanopark, Pickering street, Armley Road, Leeds, LS12 2BJ
Questions about the Products:
Q: What is the Cube made from?
A: The Cubes are cut from stainless steel.
Q: How long does it take for the pins to drop?
A: The drop times will vary slightly as each part has been finished by hand to ensure the best fit.
Q: Will it rust?
A: The body is made from stainless steel so won't rust and the threaded portion will be coated to prevent corrosion.
Q: How far do the jaws open?
A: The jaws open from 0 to 22.5mm (0.885")
Q: Will the pens Rust?
A: No. The Pens are made from non-ferrous materials and will not rust. Brass will patina over time and this is completely natural and will give brass Pens a unique aged look.